Submissions are encouraged on any area as mentioned below in the table (but not exhaustive) within the scope of e-government and policy.

Management challenges for Government organizations Vision statements for digital government e-Government and economic development – policy implications Developing a business case for e-government projects Managing Change: Transforming Organizations and Cultures Knowledge and content management for effective government Support of leaders/lawmakers for e-Government Computer literacy of administrators Strategies and technologies for Achieving Integrated Operations Government ERP§ Interaction between traditional and digital government services Sourcing decisions of e-Applications and Services Building Trust and Protecting Privacy Wireless Technology for effective e-governance Architecture and Interoperability Assessment of e-readiness of government Performance measures & benchmarks Challenges of legacy systems Competitiveness Regulations, lawmaking and adjudication, where transparency, electronic publishing and electronic filing are relevant Understanding the social benefits Government-to-Citizen Relationships Online government Raising awareness Language interface in e-government Geographic Information Systems (GIS) in gov Participation of citizens in decision-making process Involvement of the decision-makers Vertical and horizontal integration of service delivery Data privacy and security of Information Exchange Electronic payment & benefit qualification Citizen Focus – Citizen Relationship Management Disseminating Information: Citizen Self-Service Addressing Diversity of needs Marketing of Services Private sector partnership Assessment of e-government service quality assessment Government-to-Business Relationships Challenges of Government-Business Cooperation Technology facilitating the G to B Relationship E-Governance and the Digital Economy Role of Academia-Industry-Business & Government Role of Non-governmental-Organizations (NGOs) Digital Collaboration with trade/industry Associations§ Private sector collaboration Government e-procurement Outsourcing systems and services

Government-to-Government (G2G) Relationship Formulation of Citizen’s charter The Crisis in Human Capital Raising Productivity within government Re-engineering Government processes Managing workflow for Effective Government Smart card applications in integrating various government agencies Outsourcing within government Efficient exchange data Integrating databases Outsourcing within government Efficient exchange data Integrating databases Establishing common standards Geospatial information One-Stop E-Grants Share tax information between local and central government Local government request approval by central government License applications where electronic filing of applications and electronic issuance and authentication are relevant Best Business Practices for Effective Government Lessons from e-business corporations in private sector Sector-specific applications of e-Government Evolutionary stages and migration paths for e-Government initiatives Social engineering through information technology Award-Winning e-Government Case Studies E-Government: success stories Innovation and entrepreneurship in e-governance Assessment Government Portals E-democracy and other models governance Citizen Empowerment Leveraging open-source software Revenue Models for e-Governance ASP model in Government Potential of CRM in Government§ Total quality management Managing Digital Records Data Warehousing for decision making Datamining in government Implementation Issues E-Government to identify corruption abuses Benchmark assessment